Terms and Policies

Terms

Orders will be shipped after satisfactory credit arrangements have been made during checkout. Orders may also be shipped C.O.D. upon request; however an additional fee will apply.


Processing Time and Delivery

Processing

Monday- Thursday - 8:00am-5:00pm EST
Friday - 8:00am- 4:00pm EST

All orders placed before 4:30pm Monday- Thursday, and before 3:30pm on Friday will ship same day. Orders placed after this time will ship the following business day.

Tracking

All orders will receive a tracking number shipped via UPS. This information will be sent to the email address supplied by the customer. It will be emailed the day the order is shipped. To track your order, please go to: http://www.UPS.com and click on the Tracking tab.


Shipping

Dimensional weight is used to calculate the cost of shipping on ground packages and all Next-day or Second-day air packages. We use UPS for the majority of our shipments, and these new guidelines became effective January 1, 2007. Example: A package weighing 10lbs could cost you a 30lb rate because of its dimensions. This is all based on the size of the box that we have to pack your order in. Your shipping amount will be calculated using this method and will be provided upon checkout. Oversize shipments will charged an additional shipping fee after verification has been made with the customer by email or phone. If you have any questions or concerns feel free to contact us at 1-800-296-3760 or chuck@tcracecars.com.

Shipping Rates

Money Spent      Shipping Amount
0.01-49.99                    9.99
50.00-99.99                 14.99
100.00-149.99             19.99
150-199.99                   24.99
200.00-399.99              29.99
400.00-799.99              19.99
800.00-10000               19.99


Drop Ship Orders

Factory drop ship orders will be subject to the manufacturer's policy and an additional fee may apply. Please contact us if you have any questions or need clarification about these fees.


Special Orders

All special orders are subject to freight and handling charges from the manufacturer. No returns accepted on special order parts.


Returns

All returns are subject to a restocking fee. Contact us by phone or email prior to return.


Warranty

Warranty claims must be made before the parts are installed. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it has been determined the part is defective we will either replace it or send you a refund. No refunds will be given on shipping charges.


Disclaimer of Warranty

TC Race Cars Makes no warranties...

either express or implied, including any warranty of merchantability of or fitness for a particular purpose. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall determine the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.


Privacy Policy

This Privacy Policy governs the manner in which T C Race Car Parts Warehouse, Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.tcracecars.com website ("Site"). This privacy policy applies to the Site and all products and services offered by T C Race Car Parts Warehouse, Inc..

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

T C Race Car Parts Warehouse, Inc. may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

T C Race Car Parts Warehouse, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
T C Race Car Parts Warehouse, Inc.
www.tcracecars.com

12304 Upper Georges Creek Rd Frostburg, MD 21532
800-296-3760
chuck@tcracecars.com

This document was last updated on April 29, 2013